The Company
Our client is one of the largest online and customer focused companies in Cyprus. This business provides tailored solutions to customers, and pride themselves on the quality service they provide. Due to their continued growth, they are now looking to expand their team. This is a great opportunity to be a part of a positive and supportive team. If you are driven and looking for the next step in your career, and want to work with a large and well-established business, this could be for you!
Key Responsibilities
- Providing real time customer service across Facebook, Twitter, Instagram, YouTube and any other social media streams
- Responding to comments posted on the company’s Facebook page
- Engaging with the social community on the company’s Twitter page
- Monitoring, listening and responding to users in a ‘social’ way, whilst being consistent with and maintaining the brand values whilst acting with integrity at all times
- Ensuring negative posts are handled in line with departmental processes. Capturing customer information and escalating to the relevant complaints team to enable resolution
- Supporting Marketing by uploading content across Social Media platforms
- Proactively engaging in conversations
- Liaising with marketing teams regarding customer communications
- Working alongside and regularly communicating with the company’s in-house Social Media Team in the UK
- Help and support with Administration with the company’s marketing team in the UK, including CRM
Candidate Profile
- Computer literate (MS Office, Word, PowerPoint and Excel)
- Experience of Social Media Customer Care/Community Management
- Familiar with a variety of social media platforms, with an understanding of best practice and usage
- Excellent written, verbal and communication skills
- Customer service background essential
- Understands how to convey tone of voice and adhere to brand guidelines
- Good sense of humour is essential
Submit CV for this role
If you are interested in the above position, contact us!
- Email: Send your CV to jobs@staffnode.eu (Please include “Social Media Advisor – Job ID #47” in title of email)
- Call: (+357) 25 221 437 or (+357) 99 995648