Head of Customer Support

The Company

Our client, working exclusively with Staffnode Recruitment, is an international online gaming business. Putting their mark in the Cyprus market, this innovative business has a passion for developing smart technologies to best fit their clients. Their business offers guaranteed career progression, working with world-class experts, as they embark on an exciting new chapter!


Key Responsibilities

  • Report to the Directors of the Company and the Operation Manager
  • Preparation of management report on behalf of the Customer Support team to the Directors and Operation Manager.
  • To lead the Customer Support Team in delivering top-notch customer support so as to achieve the best possible customers’ experience.
  • To create a Customer Support manual with all the operating procedures, goals, and objectives clearly defined, and in full compliance with internal policies.
  • Work closely with the internal colleagues:
    • Compliance Officer – to ensure all internal policies, National regulations, and GDPR policies are adhered to.
    • Marketing Team
    • Platform Provider – learn and understand the platform in order to troubleshoot customers’ issues, and also raise any issues directly to the platform provider e.g. bugs, system enhancements etc.
  • To effectively implement and improve customer support procedures.
  • To evaluate, motivate, coach and mentor the performance of the Customer Support team on a regular basis.
  • Provide training and mentorship to new members of the Customer Support team.
  • Supervise and be responsible for the daily operations of the Customer Support team.


Candidate Profile

  • At least 3 years’ managerial experience in leading a customer support / service team, preferably in the online gaming or E-commerce environment.
  • Experience in the sports betting industry is greatly desirable, but not essential
  • Must be proficient in Greek and English (written and verbal).
  • Display passion and proven ability to resolve customers’ issues
  • Excellent communication skills.



  • Competitive remuneration, career progression, and learning and development opportunities for the right candidate
  • Fun and dynamic working environment
  • Be part of the pioneer team in this new and exciting journey with the business


Submit CV for this role

If you are interested in the above position, contact us!

  • EMAIL: Send your CV to jobs@staffnode.eu (Please include “ Head of Customer Support – Job ID #87 ” in title of email)
  • CALL: (+357) 25 221 437 or (+357) 99 99 5648

To apply for this job email your details to jobs@staffnode.eu

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